For the first time a standard of service and accountability is being offered to consumers in the area of the quality of real estate service delivery. Irene Gaffigan of United Country Farm Town Realty, Proctorsville office, has just completed the requirements to earn Quality Service Certified® professional recognition. Holding the Quality Service Certification® requires a sales agent to follow a well-defined and prescribed process of service, to present that process in writing to every customer and client, and to guarantee its delivery.
According to Larry D. Romito, President, CEO of Quality Service Certification, Inc., “ Irene Gaffigan has joined a growing number of real estate professionals nationwide who are committing to the delivery of a defined service process and a higher standard of accountability in service delivery and customer satisfaction. This is an industry breakthrough in the establishment of a measurable standard of care and service.” An integral part of the sales agent’s ability to maintain Quality Service Certified® status, rests with service evaluation feedback from every buyer and seller served. Following the closing of each home purchase or home sale, an independent research company sends the consumer a Quality Service Assurance Survey? asking tough questions about the details and overall satisfaction of service provided by the sales agent and broker.
“Sales associates and brokers are highly motivated to protect their Quality Service Certified® status by delivering better service satisfaction, more service value and higher accountability. The Quality Service Certified® total service system offers a predictable, accountable, reliable, and consistent service outcome.” Romito added, “The era of real estate service ‘improv’ is coming to a close. The purchase or sale of what for most of us is our most valuable asset deserves the serious attention and accountability of a defined, written and communicated service process with measurable standards and that’s exactly what a Quality Service Certified® professional must deliver.”
Quality Service Certification, Inc. of San Juan Capistrano, California is the leading firm in service process delivery and measurable quality control in the real estate industry. Company spokesperson can be contacted at (949) 481-4438 or http://www.qualitycertified.org/.
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